Privacy Policy
DATA PROTECTION
We regard the security of your personal data and the protection of your privacy to be of the utmost importance. As the operator of this website, Pénde Suites would like to inform you on this page which personal data we collect, what your data is used for, and what it means for you when you use our personalized services.
Our website may contain links to websites of other providers which are not covered by this data protection declaration. We have no influence over whether their operators abide by data protection regulations.
PRIVACY POLICY AND INFORMATION ON COOKIES
Our company understands and respects the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our website, our contact channels, our questionnaires/surveys, or our social media channels (collectively, our “Services”).
Please read the following information carefully. You are responsible for ensuring that any other persons you are acting on behalf of (such as guests included in your booking) are aware of the content of this Privacy Policy and have consented to their personal data being provided to us to complete a booking or enquiry on their behalf.
By making a booking or submitting your personal data to us, you acknowledge that we will transfer, store, and process it as outlined below. We take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
What types of personal data do we collect about you and why:
We collect personal data about you and any other person included in your booking. This includes information that you provide to us directly, information collected or observed through your use of our Services, or information obtained from third-party partners.
Personal data you give to us
Bookings & Inquiries: When you make a booking, purchase, or general inquiry, we ask for your name, address, email address, and telephone number. We need this information to manage your reservation and provide the requested hospitality services.
Customer Support & Check-in: If you report an issue, we collect your contact details and relevant incident data. During check-in at Pénde Suites, we may ask to inspect and retain copies of passport/ID details as required by applicable regulations.
Communications: If you contact us via form or email, we retain a record of the correspondence. Phone calls may also be recorded or monitored for customer service and quality assurance purposes.
Incomplete Searches: If you initiate a search on our booking engine and enter contact information without completing the reservation, we may retain and use this data for a limited time to assist you with the booking.
Personal data we collect and/or observe about you
Booking History: Records of past stays, requirements, preferences, or feedback.
Browsing & Website Usage: Details of your visits to our website (traffic data, location data, weblogs, pages visited, and time spent on pages). We utilize third-party analytics services (such as Google Analytics) to monitor and optimize website performance.
Technical Information: Your IP address, device type, operating system, and browser details. This is aggregate statistical data used for administration and marketing purposes and does not directly identify individuals.
Security (CCTV): Video footage captured by security cameras operating within designated public/common areas of our premises for safety and crime prevention.
Personal data obtained from other sources
Travel Agents & OTAs: If you book through a third-party platform or agent (e.g., Booking.com, WebHotelier), relevant booking details (name, contact information, special requests) are passed to us to deliver our accommodation services.
Where is your data stored and who is it shared with:
Your personal data is held on our internal systems as well as secure systems provided by authorized third-party service providers:
Technology & Booking Partners: Third parties that assist in administering reservations (such as WebHotelier for booking engine services).
Service Partners: Hoteliers, transport providers, or insurance partners where necessary to fulfill your arrangements.
Legal Obligations: Competent authorities, law enforcement, or regulatory bodies when required under applicable law.
How we use your information:
We process your personal data primarily on the basis of contract performance (to fulfill your reservation) and legitimate business interests:
To fulfill services: Managing bookings, processing transactions, sending confirmations, and communicating stay-related details.
To improve user experience: Ensuring website content is displayed effectively, managing interactive features, and notifying you of service updates.
To ensure safety and financial security: Verifying payment cards, preventing fraudulent bookings, and monitoring premises via CCTV.
Marketing & Communications: Sending updates or marketing material regarding similar accommodation offers (with an opt-out/unsubscribe option available in every communication).
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access, review, and request a copy of the personal data we hold about you.
Request the rectification or update of inaccurate data.
Request the deletion (erasure) of your personal data, subject to legal retention obligations.
Restrict or object to the processing of your data, or withdraw consent where processing is based on consent.
Contact Us
For any questions regarding this Privacy Policy or to exercise your data protection rights, you can reach us at:
Entity: Pénde Suites
Address: Livadakia, Serifos 840 05, Greece
Email: [email protected]
Telephone: +30 6973239810 (Office hours)